ATM took my money and froze, still waiting for my money claim.

On Friday the 28th of February I went the ATM at Table Bay Mall to deposit money into my account, I have done this occasionally at the same ATM without any issues except for the odd note shooting back out. I inserted a few thousand, 1 note got rejected then the ATM froze, I waited and waited, nothing not even my card came out, the machine was stuck on the screen about a folded note I must remove which I did, I knocked on the bank window, a lady came out and assisted me giving me a number to phone, I phoned the number, logged a claim and then returned to the bank in the morning, I sat with the same lady who assisted me, she took a look at the claim form and realized that took the wrong ATM number, she updated the claim form and made me sign another claim form. She said that next week the money should be in my account and that it was a Saturday now so not much can be done, but when I spoke to the person on Friday when it happened they said the machine would see there was an excess of cash and they would see it on the report in the morning and I would get refunded, judging from what he said it sounded like this would take quick to get sorted. Now its Monday I phoned Standard Bank to follow up on my claim to find out where is my money, only to get told it has not been looked at yet?? I am having so many issues with Standard bank over the past year and this is going to be the cherry on the top!!!! I want my money back and if this is not sorted I am officially leaving Standard bank and going straight to a competitor, I am sick of the bad and poor service of Standard Ban****