AH
Adele H

1 reviews | Active since Jun 2016

29 Jun 2016, 05:42

ATM Teared my money

<p>I've stopped on the N14 just before Ventersdorp at the garage to draw money. Your teller gave me money but one R100 note was stuck and teared. I have two pieces but still not all of the note. The machine ID no is E931. Funny thing is I called Standard Bank and probably used R100 airtime holding on and all the lady said is I must go into branch. I can only do this on Friday afternoon as I am working. I am dreading what is going to happen if I get there on Friday.</p>

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Replies (2)
Standard Bank
Standard Bank's reply29 Jun 2016, 10:27
Official

Good day Adele Hoffman

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply30 Jun 2016, 12:23
Official

Dear Adele Hoffman

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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