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samwazzy S

1 reviews | Active since Aug 2017

08 Aug 2017, 13:29

ATM Swollowed My Rent!

<p>Unfortunately, the bank swallowed my cash deposit and an information slip came out saying "We cannot process your request due to a technical problem. Please try again later". However, the ATM didn't then return my money.</p> <p>Here are the details.</p> <p>Amount: R5000<br />Time/Date : 2017 - 08- 07 at 16H53<br />AutoBank: 5269</p> <p>CODE: 0465</p> <p>Ref NO. : ********** 143</p> <p> </p> <p>I need this money urgently as I needed to pay my rent today! The landlord will switch off my electricity/ lock me out today and I will definitely incur a penalty due to this.</p> <p> </p> <p>My uncle went to the bank on my behalf and he was told by the branch manager that this matter can only be fixed by the 15th of August.</p> <p> </p> <p>This is really a big inconvenience Standard Bank, Please assist asap.</p>

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Replies (1)
Standard Bank
Standard Bank's reply10 Aug 2017, 11:47
Official

Dear Samantha

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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