ATM Swallows Cash

Good Day,

On 6 November 2017 I deposited monies into my account at the Standard bank ATM in Stanger. During one of those deposits the ATM swallowed part of the deposit,R500.

I reported this to the Standard Bank Prestige Banking call centre the next day. I had to call a few times after that to follow up on this and to this date the money has not been refunded. I was informed in my second last call that it would be done on 22 November 2017, a whole 16 days later.

The first complaint that I logged was cancelled off the system. I was informed of this by the consultant I spoke to on my third call to you.

I am appalled by this horrid service by Standard Bank. What if I didn't have access to other funds and this was drastically a matter of life and death? What if the money was needed urgently? It surely doesn't take 16 days to balance an ATM!!

As a leading Banking House in this country you need to find better ways of resolving these ATM queries as this is not the first time that it has happened to me or to people who I know. The whole system of depositing cash through such a small slot is also quite difficult and irritating.

I didn't expect Standard Bank to be this negligent, I have banked with other banks before and this is by far the worst service I have ever received!

It still hasn't been done!