ATM Swallows Cash

On the 31st Aug. I did an ATM cash deposit & the transaction didn't go though. the ATM swallowed the cash & printed out a slip with ERROR CODE 0465 (CASH JAM), I asked 1 of the security guards for help & he advised I go into the branch. I was assisted by 1 of the customer care consultants who loaded a service request & said that I will receive my money the following day because they balance their ATMs everyday. She also added that the service request is valid for 7 days & this should be sorted before the end of the 7 days. Its been 8 days now & I still haven't heard anything from SBSA, I went to the bank yesterday to find out whats going on & I was told that they busy with it & that I'll get my money before the end of the day, that didn't happen either. the only thing I got was a mere sms after leaving the bank saying they busy with the request. I'M SO DISAPPOINTED WITH SBSA & THEIR FALSE PROMISES, POOR COMMUNICATION & INABILITY TO FIX CLIENT ISSUES TIMELY. I mean its not my fault that the ATM had a cash jam, I need to use that money & now i have to wait for slow *********** branch people.