KS
Kelisaletse S
1 reviews | Active since Jun 2021
25 Jun 2021, 07:57
ATM swallowing cards
I'm so disappointed . I go to the ATM , the atm swallows my card , after it swallowed my card it switched off . I waited for few minutes for it to switch on and it did but the card did not come back , I immediately went to the brach to block the card and get a new one , I was told they gonna charge for a new one as if it's my fault the machine decided to act up . I'm not really happy with that , Its not my fault their machine swallowed my card , they weren't supposed to charge me .
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Standard Bank's replyOfficial
26 Jun 2021, 02:41 Hello Kelisaletse
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 Jun 2021, 02:41
Official
Hello Kelisaletse
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***