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MK
Mohammed K

1 reviews | Active since May 2016

11 May 2016, 07:21

ATM swallowed R300

<p>I went to the standard bank ATM at Caltex garage oaklands i withdrew R2000 only R1700 was given to me as the remanding R300 was stuck as i tried to get it out it fell back into the machine. Called up Standard bank to log a query they said they could not give me my R300 today and it will take up to 48 hours i am a business man and needed to pay a supplier i am now held back because of this standard bank had no urgency i have been a client withthem for the past 5 years and this is not the terrible service i should be getting, i will be cancelling my Standard bank acc and rather opening with FNB teriible service like this has forced me to do so. </p>

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Replies (6)
Standard Bank
Standard Bank's reply11 May 2016, 11:15
Official

Dear Mohammed

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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MK
Mohammed K's update11 May 2016, 13:50
Reviewer Update
I called them at about half past 8 today still haven't received any call back or the R300 into my account this is honestly ridiculous.
Standard Bank
Standard Bank's reply12 May 2016, 04:49
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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MK
Mohammed K's update12 May 2016, 06:57
Reviewer Update
I cannot wait any longer i need my money this is honestly now really ridiculous please make sure my R300 is in my acc today as i did no harm in using an ATM i really do not deserve this.
MK
Mohammed K's update17 May 2016, 06:33
Reviewer Update
I am still waiting on you guys standard bank
MK
Mohammed K's update25 May 2016, 12:27
Reviewer Update
Hello it has now been over 10days. your consultants told me they would escalate my problem and it would take up to 48 hours it has now been 2 weeks and i still have not received my money i would have called standard bank but it is the end of the month and due to me not having my money i do not have funds to buy airtime so if you could please call me as soon as you guys see this please.