atm swallowed my cash at atm.deposit

Went to have rent deposited at a stamdard bank atm autobank. Then the atm swallowed my money.

Called the landlord to find out if she had received the money. Said no.

I then called the help line. Was told to wait 24hrs. Then called again after that was lapsed, was then told I need to wait another 8 days. The consultant refused to log a call for me ,but would log a cal for thw landlord as the money was "deposited" into her account. So she received a reference number.

Today is day 5,and nothing yet. No calls from the bank ,nothing.

So now what do I do. Mu landlord is on my neck for the rent money, when it was not my fault to control the atm from being faulty. What do I do now????

Reference number ********** 853 Autobank number 5211.

This is in port elizabeth.

Hope to have this resolved as soon as possible.

Thanks in.advance Anastatia ********** 599