ATM swallowed my cash

I made a deposit of R1610.00 at a Standard Bank ATM (Autobank H367)) at Cape Town Station this morning (See attached slip) The ATM went offline during the time of my transaction and I received a slip with code 0465. The recipient did not receive the cash, nor was it disbursed from the ATM. I then called Standard Bank call centre who advised me that I need to wait 7 working days for this to be resolved!! That is outright ridiculous to wait that long. This causes a huge delay in receiving my goods ordered. Reference for call ********** 139 Please sort this out as a matter of urgency!! I expect the account intended to be credited before COB 17/04/2018