SM
Stella M
1 reviews | Active since May 2016
29 Nov 2018, 19:02
ATM swallowed cash but it doesnt reflect in account
I just tried to deposit R700 in cash at the STD Bank ATM at Bedford Centre. It spit out all the cash the first time and when I tried again it only gave me back R220 but then said my deposit was retracted and the service cancelled due to a technical error. The remaining R480 is not reflecting in my account. This needs to be rectified asap.
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Replies (2)
Standard Bank's replyOfficial
30 Nov 2018, 08:41Dear Estelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
Standard Bank's reply30 Nov 2018, 08:41
Official
Dear Estelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
SM
Stella M's updateReviewer Update
11 Dec 2018, 05:51Seriously, how long is this going to take????? I was told the issue would be resolved by 10 dec only to be told yesterday they are still working on it. It's been almost 14 days now which is ridiculous for R480. I will seriously close my account with STD bank if this is not resolved asap.
SM
Stella M's update11 Dec 2018, 05:51
Reviewer Update
Seriously, how long is this going to take????? I was told the issue would be resolved by 10 dec only to be told yesterday they are still working on it. It's been almost 14 days now which is ridiculous for R480. I will seriously close my account with STD bank if this is not resolved asap.