ATM Swallowed card, I am held liable

On Sataurday, 23rd May 2015 i attempted to wothdraw money from the ATM at the standard bank in Vredendal. my card was swallowed by the machine. i immediately reported it and my card was stopped.i was told that a new card will be ordered for me and i will get a new card. on Monday i went into the bank to inform the bank responsible of what happened. they went and took my card out of the ATM but because it has been cancelled already, I was no longer able to use it. i was told that I need to wait 7 working days for my new card. when i enquired on what i need to use in the interim I was told that I need to pay for a new card to use in the interim. I ofcaused refused because it was not my fault that I am without a card, but now i need to beheld liable? how can this be? I am now without a card, cant draw any money until my new card arrives. I already dont have a good relationship with standard bank due to previous mishapps but they just keep on proving to me that i actually need to leave and go to a different bank. really fed up with this bank and its bad service!!!