JP
Jackie P

1 reviews | Active since May 2016

11 May 2016, 08:03

ATM SWALLOWED CARD.....CASH BALANCE ******!!!

<p>I am so furious, i used a Standard Bank ATM in Gonubie in East London Monday evening, the ATM swallowed my card and when i visited my bank the following morning, everything in my account was taken, i was told it will take 2 weeks to get sorted out but having a family to support and relying on this money to see us through is now not an option and i am left having to try make a plan which isn't a gaurantee. Surely they can act quicker on this as it is entirely the banks fault and now i am left to suffer with the problem! </p>

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Replies (2)
Standard Bank
Standard Bank's reply11 May 2016, 11:34
Official

Dear Jackie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 May 2016, 04:45
Official
Thank you for allowing us the opportunity to look into your matter. An email response has been sent to you today 16 May 2016. Kind regards Zeenath Hassen Complaint Resolution Centre *** ***