TM
Thembisile M

1 reviews | Active since Oct 2010

11 Apr 2016, 13:02

ATM STOP WITHOUT MY CONCERN

Good day Hello peter, I am hoping this is a last time I come to you with the same incident encountered with Standard bank housing loan department. I have a home-loan account with them since 1999, and I have since had an access bond on this account. However, on several occasion I will transfer money into this account as a form of trying to save on interest, but each time I do that when I need the money I will find that they have put an ATM stop onto this account with no notification or any note explaining their reasoning. I am actually getting irritated and frustrated as this is not the first time. Now I need the money urgently they are telling me they will investigated and come back to me in 48hrs and I can not wait that long.<br> <br> Kindly assist, in getting someone to explain and clear my funds with immediate effect.<br> <br> Regards,<br> Thembisile

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Replies (1)
Standard Bank
Standard Bank's reply12 Apr 2016, 08:33
Official
Hello Madonsela,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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