1 reviews | Active since Jun 2017
ATM STOLE MY MONEY WHILES I WAS MAKING A DEPOSIT
I went to an ATM yesterday the 02 October 2017 to deposit money to my account because I don't like to carry cash with me, and the ATM swallowed my money, likely the tellers were available but after hours, they told me to come in the morning the will log a query for me and i will get it today the 03 October 2017, but i haven't receive it, called the branch they were busy and they were on lunch all kinds of stories and called head office they checked if the query was lodged then she looked a query they are now telling me about 3-5 working day, i want my money ASAP I don't have petrol dare...
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We apologize for the inconvenience and undue frustration, this has caused.
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Thoko Kubheka
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Dear Maureen Musa Seane
Thank you for your posting.
I refer to our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Maureen Musa Seane
Thank you for your posting.
I refer to our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***