1 reviews | Active since Oct 2016
ATM STOLE MY MONEY: LEFT STRANDED: NO ASSITANCE
<p>20 minutes ago I received money from my parents to deposit into my standard bank account. I withdrew this money from the ATM thereafter went to go deposit into a standard bank ATM machine. as I put the money into the machine, it wasn't deposited and I was instead returned a slip with an error message. I went to enquirers and was horrified when I was told that, the staff was aware that the atm machine has not been working however have done nothing to stop customers from using this machine. Furthermore I was told I would have to wait until the 10/10/16 in order for me to receive assistance. I ordered to speak with the manager who was incredibly rude and walked away while I was telling him I cannot leave the bank without money as I deposited it all in the bank. He also told me the same story and was very insensitive to my problem. In my account (before I deposited money) I had/still have a negative balance. I do not have money food for tonight nor money to return back home as I arrived to Menlyn with a colleague who has already dropped me off. And when I explained this to the manager he told me he won't speak to me if I'm raising my voice and left. THIS IS ABSOLUTELY DESPICABLE AND UNHEARD OF, THE LEVEL OF HORRIBLE SERVICE I RECIEVED WAS TERRIBLE AND CANNOT EVEN COMPREHEND WHAT HAS ACTUALLY HAPPENED . I AM LEFT STRANDED AND WITH NO MONEY I AM CURRENTLY SITTING IN THE TOILET CRYING AS I HAVE NO IDEA WHAT TO DO. THIS WAS NOT MY FAULT AND FOR THE BANK NOT TO ACCEPT THIS IS THEIR MISTAKE AND NOT OFFER ME AN ALTERNATIVE IS RIDICULOUS. THE CURRENT MANAGER AT STANDARD BANK IS CRASS, RUDE AND OUTRIGHT DESPICABLE. </p>
Good day Nokukhanya Cele
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Nokukhanya Cele
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Nokukhanya Cele
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Nokukhanya Cele
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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