ATM ***** your money.

My employee went to the standard bank ATM at the branch in Ebony Park. Stupidly as he went to the ATM he noticed a woman crying but did not take note, he inserted his card and pin and withdrew R600.. neither card nor money emerged !! then the lady said the same had happened to her, she had called to cancel her card, and was told all money was gone..

What I cannot understand is , if the money did not come out the front, then was someone inside pick pocketing the machine ? Why was the machine not shut down immediately when the first event happened? So far 3 weeks later the gnome inside ATM has not been found and money has not been refunded. This is shocking. I know crime is a problem but you offer a service to safe guard my money and give it to me for fee when I request it. In this case you gave it to someone else. This means that you stole my employees money.