MS
Mark S

1 reviews | Active since Feb 2018

09 Aug 2018, 14:28

Atm standard bank 5675 meadowridge

Customer service assistant puts phone down. Firstly I made a deposit at a atmosphere in meadowridge Capetown. My money jammed. I must now wait 7 days. Why? This atm needs to be maintained as I've done numerous deposits there and have to keep on refeeding the money in to make a deposit. It keeps rejecting it. I tried to tell the representative who was helping me with the jammed cash jam and was disconnected off the phone. The atm number is 5675 and I have been having problems with making deposits for more than 6 months. The 0 key is so hard to press as well. I pay high bank fees and all sorts of charges and feel this should be addressed as others are bound to be effected as I have. Please replace fix this ATM ASAP. Thankyou

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Replies (2)
Standard Bank
Standard Bank's reply10 Aug 2018, 08:23
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Aug 2018, 10:42
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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