Atm shuts down during deposit: NO HELP

I attempted to make a deposit at a Standard bank ATM and while the transaction was going through the ATM shut down with an OUT OF SERVICE sign on it. This sum of money was of great urgency as I was sending it to my son in Butterworth so he would be able to pay registration fees and be admitted into university: registration being today and only today. Inside the bank the branch consultant said I wouldn't be getting my money back right away and instead they can offer me a loan of the amount: R2500. They continued to say they are trying to get a technician to come open the ATM, but it is not seeming like they are actually trying to get him. They are also telling me that for this to be resolved they will have to send the complaint to headoffice, something that could take weeks to be resolved.