ATM short dispensed cash

Ref numbers: *** & ***<br> <br> I approached Standard Bank to report being short dispensed cash at one of their ATM's and a query was lodged with a response promised on 18 Feb 2016. no response, and I had to obviously contact Standard Bank to obtain a response.<br> <br> I was not pleased with the outcome, and told that my query / claim will not be entertained, I called the call centre ***on 24 Feb and told the operator that I was not happy with the response and expect to be re-imbursed with the short dispensing. I was promised that I would be contacted within 24 hours, still no contact from Standard Bank