ATM **** and no one to help when women get targetted

My wife went to the Lambton Standard Bank ATM yesterday and a man informed her that one of the ATM's was not working. She thanked him and then used another one, about 10 seconds later he reached over her shoulder and said you need to push the card down hard', she motioned him away and he went. Then another man appeared and started pushing buttons and she got very flustered and again asked him to go. He did and the ATM looked as though the enter pin' screen was appearing. When she put in her pin it appeared on the screen (the number) and she realised something was wrong. Both men disappeared and she tried to cancel anything that was happening. She found me and we got some of the mall security (it happened in Lambton,Germiston) and they told me Standard bank has its own security but no one could find him. When we did find him he said he had been escorting the manager into the branch, I told him what had happened and asked where he had been for 10 minutes as it does not take 10 minutes to escort a manager through a door. He got someone from the branch and they told me the guard was on lunch, so I asked was he on lunch or escorting the manager. Eventually they told me that he takes lunch every day between 12 & 1, I said if I was a ***** I now know that the atm is unprotected everyday between 12-1 so you would be 1/assisting me in getting away with robbing people 2/ Leaving you atm un-guarded during a busy period. I asked why they did not ask the mall security to watch why the standard bank guard was on lunch (no response). My wife's card was being used as we spoke to them and she was trying to cancel her card and was very upset. Telephonically she cancelled her card. The people at Standard bank told us to go back tomorrow and report (which we did) and we went to the person we were told takes the ***** enquires (Rani) who said we had to stand in a queue which we did for 40 minutes and then we were told they could not help us because the transactions were yet to be registered (but we had received SMS's) and we must come back or phone. Standard bank have not been very helpful and don't know their own processes, they even told us the same thing had happened on Friday so why were they not alert to the ****? They have no cameras and no guard and ******* are targeting women for gods sake. They even started questioning my wife as if she had dome something wrong. The way they have not done anything is insulting to say the least and have basically told my wife her money is gone.