KS
Kgomotso S
1 reviews | Active since Feb 2017
25 Mar 2019, 11:23
ATM ****
I went to the ATM this morning to withdraw money. I put my pin next thing transaction cancelled, no money coming out , then next thing the ATM machined swallowed my card. I get a SMS notification that a whole R4000 has been withdrawn from my account. I don't know by who and how. The consultant that i spoke to at the call center was quite friendly and stopped the card immediately and ordered a new card for me. I called the ***** department immediately to report the incident they logged a case and told me to wait 7 working days(which is way too long) they gave me a ref number ********** . I am devastated. I am stranded with R4000 less in my account and i hope SB will resolve my query ASAP.
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Replies (2)
Standard Bank's replyOfficial
25 Mar 2019, 11:51 Hi Kgomotso
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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***
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply25 Mar 2019, 11:51
Official
Hi Kgomotso
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
KS
Kgomotso S's updateReviewer Update
29 Mar 2019, 09:38Good Day
I would like to command STB on the nature in which my query was resolved. It was treated with outmost urgency and I'm happy to confirm that my money was refunded fully and funds are reflecting in my account.
Thank you for the great service. Almost 10years with you and still going!
KS
Kgomotso S's update29 Mar 2019, 09:38
Reviewer Update
Good Day
I would like to command STB on the nature in which my query was resolved. It was treated with outmost urgency and I'm happy to confirm that my money was refunded fully and funds are reflecting in my account.
Thank you for the great service. Almost 10years with you and still going!