ATM ****

ref number :***<br> <br> on the 3th December i send my mom money to my debit( secondary card) and she went to the ATM to withdraw but the machine took in the card and didn't return it and no money was received. so I send the her money as a voucher immediately ,within 3 minutes i received a notification of withdrawal of R1000 in my cheque (main card) account but i had the card with me and i call to stop the card and I compliant and they said the will get back to me within 6 days so today their me saying that they only going to give me 50% of the money taken from my account because the person who withdraw the money used the original card so the told me that the card my mom used was not my original card i don't even understand why are their even saying reliable for the other 50%.<br> <br> my question if the card my mom used was not the original card why are they holding me responsible because they even said it themselves that my cards where swaped <br>