ATM'S RARELY SERVICED

I sent the following letter to Standard bank complaints division over a week ago and never had the decency of a response. To senior management.<br> <br> Not only I but many people in Kokstad are sick & tired of the ATM machines at your local branch. They are rarely serviced and constantly break down. The machines eat the deposits and then what follows is a ridiculous process of irritating the client. You put customer service last in your list of priorities.<br> <br> When the machines eat the cash you have to go into the bank (when they open) queue for ages to fill in forms, and then after a week or so your money gets refunded. This happens only after you have been into the bank yet a few more times to inquire where your deposit is and then again have to wait for ages to get an answer. <br> <br> Some people have to work you know, and simply can't afford to waste time queuing and filling in forms to get their own money back<br> <br> You make it abundantly clear to customers that you do not like taking deposits inside the bank through tellers. You encourage people to bank outside through the ATM's yet you fail to service the machines which lead to breakdowns. This is unnacceptable. What are you doing about it?