ATM ****S NO FEEDBACK.

Item: Standard Bank
Rating: 2
Author: Khanyisa K

I withdrew R550 on Saturday and this transaction was duplicated. When i check on my app, the money went out twice. First incident i tried taking out INSTANT MONEY VOUCHER the ATM had a problem and i did not get my money. i tried using the voucher again and it said "this voucher has already been used" i was told that the money will go back to the senders account and nothing has been recieved

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

12 Jul 2023, 11:31

Dear Khanyisa

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply12 Jul 2023, 11:31

Official

Khanyisa K's updateReviewer Update

27 Jul 2023, 11:20

I went back to the same Standard bank branch and they told me its not their problem. But THEIR ATM was not working on that day?

Khanyisa K's update27 Jul 2023, 11:20

Reviewer Update

I went back to the same Standard bank branch and they told me its not their problem. But THEIR ATM was not working on that day?

Standard Bank's replyOfficial

27 Jul 2023, 12:34

Hi Khanyisa

We sincerely apologize for the inconvenience caused.

Kindly note that we will follow up on this matter.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply27 Jul 2023, 12:34

Official