NM
Nthabiseng M

1 reviews | Active since Apr 2014

07 Oct 2015, 10:43

Atm *******

3 of October around 12:30 i went to Carlton center in a hope to withdraw money, i found that capitec ATM did not have money then i decided to go to standard bank ATM as they are close to each other, there were two guys on the machines doing something that looked like withdrawing money, as the first one finished i went to the ATM and i found the machine with an option to select either yes or no and i did not understand i looked around in a hope to see a security guard but i did not, i then went to the other machine the same guy told me that i must insert the card and i told him im fine he must just leave me alone,i pressed the yes button took me to a screen i must now put my card in, i did as it showed but when i wanted to select the option to withdraw it did not allow, people came and withdraw and went im standing there trying to cancel the transaction with no luck i started looking around for security no one until later he came as i was trying to explain he just said go and block the card sisi, i went to Capitect and i blocked the card and they helped me to do another one, i then asked the lady who was helping me to check if withdrawals were made and 3700 was with, there cameras

0
Replies (2)
Standard Bank
Standard Bank's reply07 Oct 2015, 15:00
Official
Hello nmampa804,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,

NM
Nthabiseng M's update30 Mar 2021, 13:54
Reviewer Update
2021 And no one called me ever since,,