atm reversal

on Wednesday I went to an atm in starling road,lenasia south, to draw the balance in my acc as the transaction was done the light went out (load shedding) at 6pm the screen went dead I received an sms but my card,money and slip were still in the atm so I made a call using the number on my other card to block the one in the atm and find out what to do next, and was told its not a big issue I must go into a branch and do an atm reversal and it would be sorted to my surprise when I got to the branch I was told it would take 14 days for a refund I was shocked cause I was in desperate need of the money so I asked to see the manager to find out if she could help, her response was load shedding is not her problem and the bank would not just give me money before an investigation like as if I was the culprit and not the victim, imean the atm belongs to standard bank sure it would reflect on the system but no apparently that is a different department so is the one I called when the incident occurred she then told me it was out of her hands, ireally needed the money and still need it but I guess I got to wait out the 14 days, actually thinking of joining another bank.