MK
Manuella K
1 reviews | Active since Jan 2019
27 Jan 2021, 14:42
ATM retraction.
R1200 was retracted at the STD bank ATM at Campus square on the 21st of January. This payment is for my personal internet. The first ref *** was supposed to have been resolved on the 26th, but the coloured lady who assisted, sent the incorrect ATM number. Ref ***, was then provided with resolution date 27/01/2021, which is today. I have had no feedback from STD bank or DSV. Can someone please explain to me, when I will be able to work. The service has been nothing but poor. R1200 is not just money I can give away. I need this matter resolved ASAP. I will never use STD bank ATMs again.
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Replies (2)
Standard Bank's replyOfficial
27 Jan 2021, 21:56 Hello Manuella
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply27 Jan 2021, 21:56
Official
Hello Manuella
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
MK
Manuella K's updateReviewer Update
29 Jan 2021, 12:54Still no feedback from Standard BANK,, its been 8 days!!!!
MK
Manuella K's update29 Jan 2021, 12:54
Reviewer Update
Still no feedback from Standard BANK,, its been 8 days!!!!