DR
Denisha R
1 reviews | Active since Feb 2024
12 Mar 2025, 11:33
ATM retracted my deposit now no trace of the funds.
On the 10th March I visited the Pavilion westville standard bank ATM to deposit cash. During the deposit the ATM retracted my funds. This is new to me, no slip no money returned. I informed security who asked me to report to the desk which I did and was informed to go to the teller to report. I completed my other deposits which went through. The next day I received a call to say only R7900 was unbalanced in the ATM and there is no other amount in the machine. I am now missing R5000 of my money which went into the ATM. The person who calls me to informs me says there's nothing they can do but how does this now work when the ATM is faulty. That is my hard earn money for me to just throw away.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Mar 2025, 11:39Dear Denisha,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Mar 2025, 11:39
Official
Dear Denisha,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
DR
Denisha R's updateReviewer Update
12 Mar 2025, 11:45I now get a message to say my service request has been resolved when nothing has been resolved and I clearly asked the person who called if this reference number will still be valid. How can your staff just close out request/queries without customer satisfaction.
DR
Denisha R's update12 Mar 2025, 11:45
Reviewer Update
I now get a message to say my service request has been resolved when nothing has been resolved and I clearly asked the person who called if this reference number will still be valid. How can your staff just close out request/queries without customer satisfaction.
Standard Bank's replyOfficial
12 Mar 2025, 12:16Good day Denisha,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Mar 2025, 12:16
Official
Good day Denisha,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***