ATM - R4000.00 Tech Error on 1st Jan 2017

<p>Good day STANDARD BANK,</p> <p> </p> <p>Please can a request be logged for a urgent ATM audit – R4000.00 was taken from my Cheque account but the ATM gave me error slip(s)</p> <p> </p> <p>In short, I withdrew funds on the 1st Jan 2017 at 20:07pm and received two error slips stating a technical error had occurred and that I needed to attempt again later( two transaction attempts made). When getting back home, I see a sms on my cellphone that reads the transaction was successful at 20:09pm ( two minutes later ). At this point I already left the ATM and wasn’t expecting a transaction to complete.</p> <p> </p> <p>In a panic, I then called the help line and a Keagan advises I needed to go to the Bank in 24hrs and monitor my online profile. At no point offering help or logging the matter. The next day was the public Holiday and of course the BANK was closed, I then called the Query line again and went through a 5 minute interrogation ( my airtime being wasted ) only to learn the systems are off line and the matter could not be logged. I was assured that by Erin that she will attempt later, as she is at work until 4:00pm, and will forward me the reference number. To no avail as I have nothing to date – as expected.</p> <p> </p> <p>In the same breath, Erin further advised that the request can take 12 days to completed and that I might not be due a refund. Brushing my R4000.00 loss enquiry off like it’s nothing, and what I don’t understand is why did we waste time on the phone when you knew your systems are down and the possibility if logging a request or assist is the time was impossible???</p> <p> </p> <p>Here’s what I am feeling right now….</p> <p>How in the Hell am I not due a refund when I never got my R4000.00?</p> <p>Who can afford to be without CASH this time of the month?</p> <p>How and I as a consumer responsible for the BANKs’ Tech error, poor service and a Help Desk not being able to assist ?</p> <p> </p> <p>It day 3(three) and I heard nothing. It’s like the BANK does not exist. Go to the BANK this morning and still the system is down!!!!</p> <p> </p> <p>When will the investigation start??? How long before I have access to my RENT money???</p> <p> </p> <p>Please can someone call me and let me know the matter will be investigated and given the highest priority – seeing that 3 days has already lapsed.</p> <p> </p> <p>I’m really not impressed and I am at a point where I am questioning why I even BANK with you!</p>