Atm out order but transacted R1200, 00 from my acc

Good day. I would just like to say that I am so disappointed in the service offered to me from the call centre of Standard Bank, as well as the call centre of FNB.<br> <br> On 29/10/2015 I went to the FNB ATM at the Colenlea Shopping Centre, Granville Avenue North, Gauteng, 1709. There is no standard bank atm in this area and surely you are allowed to transact from any ATM.<br> <br> The FNB, BOB Atm as perfectly fine when I entered my card and entered my pin code, I then made a selection to withdraw R1200,00 suddenly the screen turned red and the error message was something like it was out of order. Immediately my card was returned to me. I waited for my cash or a slip but nothing came. When I checked my cell phone it showed that R1200 was transact from my account at 11h39 on that day from that atm.<br> <br> I immediately called the ***** hotline at standard bank and spoke to Pile at 12h09 , she advised me that the money will automatically be back into my account within 24 hours, I then spoke to Zunaid at 12h40 and demanded to speak to his supervisor Phindile who confirmed the same, but after I requested from her to confirm this on email, she advised me that she is not able to confirm on email. She th