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FARHAAN B

1 reviews | Active since Jul 2016

15 Aug 2016, 18:17

ATM OUT OF ORDER

<p>MOVING PEOPLE FORWARD AM AN AVERAGE CLIENT WITH ONE SAVINGS ACCOUNT I NEEDED TO DEPOSIT MONEY USEING CARDSLESS SERVICES AT AN ATM USEING THIS SERVICE I SAID TO BE MORE CHEAPER BUT TO MY SURPRISE ALL THREE ATM AT THE WELKOM BRANCH WAS NOT ACCEPTING DEPOSITS AND I TRIED THE ODENDAALSRUS BRANCH AS WELL THE ATM DOES NOT HAVE CARDLESS SERVICE OPTION I TRIED 3 DIFFERENT TIMES AND STILL NO HELP. FURTHER MORE THE ATM SYSTEM THAT STANDARD BANK USES TO COUNT THE MONEY IS SO UN USER FRIENDLY COMPARE TO THE OTHER MAJOR BANKS STANDARD BANKS ATM ALL SPITS OUT NOT EVEN COMING FROM THE BANK. HOW MUST I SAVE MONEY IF I HAVE TO DO A BRANCH DEPOSIT AND PAY SO MUCH FEES. HOW DO I GET COMPENSATED THE BRANCH MANGER WILL JUST CALL AND SAY THAT I MAY CLOSE MY ACCOUNT IF I WANT TO THAT IS WHAT HAPPEND THE PREVIOUS TIME </p>

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Replies (3)
Standard Bank
Standard Bank's reply16 Aug 2016, 06:29
Official

Good day Farhaan Bhamjee

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Aug 2016, 09:34
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Aug 2016, 09:38
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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