Item: Standard Bank
Rating: 1
Author: Gazza K

Standard Bank's replyOfficial

31 May 2018, 03:30

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply31 May 2018, 03:30

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

GK

Gazza K's updateReviewer Update

31 May 2018, 08:48

Hello, I am not a customer of Standard Bank. My Body Corporate has an account with you for which I must pay my monthly Levy. I don't see why you'd need account details or ID numbers anyway to investigate this issue. Why don't you test it yourself? Thanks

GK

Gazza K's update31 May 2018, 08:48

Reviewer Update

Hello, I am not a customer of Standard Bank. My Body Corporate has an account with you for which I must pay my monthly Levy. I don't see why you'd need account details or ID numbers anyway to investigate this issue. Why don't you test it yourself? Thanks

Standard Bank's replyOfficial

04 Jun 2018, 15:40

Thank you for your posting.

We do everything in our power to ensure that we provide service and solutions to suit our customer's needs.

Your feedback is appreciated.

Complaint Resolution Centre
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***

Standard Bank's reply04 Jun 2018, 15:40

Official

Thank you for your posting.

We do everything in our power to ensure that we provide service and solutions to suit our customer's needs.

Your feedback is appreciated.

Complaint Resolution Centre
***

***

GK

Gazza K's updateReviewer Update

28 Jun 2018, 13:16

I have sent an email to both Ameera and ComplaintResoultionCenter with an attachment. The content is as follows : Hello Ameera, Further to my previous email, I again today tried to pay my Body Corporate levies via your ATM with the same problem. I am unable to start the reference sequence with a digit '0' (zero). The only way I can get around this is to start it with a '.' (decimal point). I have attached the receipt from the ATM. The reference should be ' ********** 3002' and forced to precede it with a '.' otherwise it ignores the first two '00' and the reference ends up being ' ********** 02' The ATM I used was the 2nd one from the left outside the actual bank in Canal Walk (ATM No 4479) I have also previously tried to use the ATM to it's left (ie the very 1st one on the left) - with the same problem. My wife also complained inside the branch at the service desk - afraid to so much interest in assisting other than saying it should work. Please fix this problem, as I'm frustrated at standing in a queue of at least 10 clients or more for a teller. Many thanks Garry

GK

Gazza K's update28 Jun 2018, 13:16

Reviewer Update

I have sent an email to both Ameera and ComplaintResoultionCenter with an attachment. The content is as follows : Hello Ameera, Further to my previous email, I again today tried to pay my Body Corporate levies via your ATM with the same problem. I am unable to start the reference sequence with a digit '0' (zero). The only way I can get around this is to start it with a '.' (decimal point). I have attached the receipt from the ATM. The reference should be ' ********** 3002' and forced to precede it with a '.' otherwise it ignores the first two '00' and the reference ends up being ' ********** 02' The ATM I used was the 2nd one from the left outside the actual bank in Canal Walk (ATM No 4479) I have also previously tried to use the ATM to it's left (ie the very 1st one on the left) - with the same problem. My wife also complained inside the branch at the service desk - afraid to so much interest in assisting other than saying it should work. Please fix this problem, as I'm frustrated at standing in a queue of at least 10 clients or more for a teller. Many thanks Garry

ATM Nonsense