ATM money retracted and VAF

I was depositing an amount of R14600 at the standard bank atm, when the ATM retracted my money. I immediately called the bank reporting the incident. A service request was done on my behalf but as usual with standard bank, I had to be the one calling, asking about the refund. The bank only refunded me R14000. I have also since paid up my VAF two years ago and even today I'm still calling asking for my car papers. All i get is different type of lies every time I call. This bank has no sense of honesty or respect towards their clients.