Atm money jam

<p>On 30 April 2016 I made an atm deposit of R2400 of which the atm was too full so it returned R1600 and R800 was jammed. I went inside the branch enquiries department and they assured me that they would bank the atm that day and put the money back in my 3 year old son's account Mr SL Mxoli because they run their own atms and not SBV. I returned to the branch on the 2nd of May and was told the investigation is in progress but I should have my money by the 9th of May. I enquired again in Durban at West Street branch and instead I got an sms saying the query was still in progress. I was told by the coloured guy who helped me in Durban that writing to Hello Peter won't help me because banks don't work on emotions and R800 is such a small amount the bank couldn't be bothered by me. Today again I went into the iBank branch in Pinetown, they tried calling the Thibualt branch with no success and said they cannot help me any further because that branch runs its own machines. My reference was ***. Atm number 5029. I would like them to go through their cameras as I suspect there's a syndicate within the branch that's why they have only ever given me false hope. </p>