ATM Money deposited into account not available

<p>On the 27th of November 2016 at about 11h30, I deposited R2000.00 into my account using the Automated Teller Machine (ATM) by the Springfield branch. Funny enough my cellphone didn't give me the notification. the Machine also didn't provide me with the receipt however the message appeared on the screen "Cash Retracted". when I checked the cash slot there was no money (meaning the ATM didn't retract the money), I requested STD Bank to view the cameras for the speedy resolution when I lodged my complaint with Standard Bank and was told to call ********** 000. They processed my complain ref no: ********** 985 and was told someone refer back to me within 4 days but to no avail. I've been calling ********** 000 for more than 3 weeks and still are not getting help. The service I am receiving is very appalling and can't stand it any longer. After this mess is sorted, I am closing down my account and will go to the bank that will appreciate me as the customer</p>