1 reviews | Active since Feb 2013
ATM Malfunction
On 21 September 2017 I was in a hurry to collect my wedding ring, I do no bank with Standard Bank but it was the nearest ATM at that time (At the Caltex garage on the corner of Lynnwood and Brooklyn Rd). I made a withdrawal of R 2,000. It took a while for the ATM to respond, the cash did NOT come out and was deducted from my account.
I went to my banker and they are "Investigating" the matter. This is not the first time I had issues with a Standard Bank ATM. It is almost a month later and guess what, I have not received my Money.
Really frustrated.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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*** (fax)
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Best regards,