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Claire T

1 reviews | Active since Feb 2011

18 May 2023, 15:15

ATM load shedding Standard bank wont pay me back money not dispensed

i was drawing cash at a FNB atm, load shedding hit and the money was not dispensed, FNB claims it did. i told standard bank to investigate and they must pull the footage from the atm, they will see no money was dispensed. they said they would get back to me and they still havent, they have closed this case twice already, and i do not accept this!!!!!!! i did not receive my money and i want it. Standard bank can fight with FNB but they need to pay me back my money and not just say ooh sorry its not our fight .... it is, im a loyal customer who has been with them for over 15 years

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Replies (7)
Standard Bank
Standard Bank's reply18 May 2023, 15:21
Official
Dear Claire Terry

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
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CT
Claire T's update19 May 2023, 16:14
Reviewer Update
Still no reply, no call nothing, I think I need to send this to chat platforms like primedia , would be a great topic of discussion I think, I should use my contacts..... this is completely unacceptable
Standard Bank
Standard Bank's reply19 May 2023, 16:35
Official
Dear Claire

We have requested our investigators to provide full report on this matter. 
Kindly be advise that once our team receives full feedback on the SR: *** we will reach out and provide feedback on the matter. 

Kind Regards
Standard Bank Hello Peter Team 
*** 

 
CT
Claire T's update28 May 2023, 06:28
Reviewer Update
So after this reply above clearly picking up on completely annoyed and irritated tone I gave it a week to do the investigation and to me recalling footage from the ATM and watching it would take 30 minutes but alas I gave it a week, but I still haven't heard anything back from standard bank ...... ....... ....... ........ ........ gunna talk about this because I can 100% bet I'm not the only one who is going through this or has gone through this. And yes I know it's not your fault that load shedding happens, but I'm your loyal 20 year long dedicated customer , so you should look after me ...... I will change banks after this if it is not sorted out and I will tell everyone willing to listen aswell. And that should be a bit scary for you because I have friends in every radio station and reporters for ewn and reporters for all news outlets
Standard Bank
Standard Bank's reply28 May 2023, 08:20
Official
Good Morning Claire

We will request our team to follow up on this matter and provide feedback to you.

Our sincere apologies for the delay in resolving this matter.

Please be on the look out for our feedback.

Have a great day further.

 
Kind Regards
Standard Bank Hello Peter Team 
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CT
Claire T's update28 May 2023, 08:39
Reviewer Update
I feel like I'm not even the smallest blimp on your radar, I work with customers and I need to make sure they always priority . . . It's all good, I'm gunna do me
Standard Bank
Standard Bank's reply28 May 2023, 08:47
Official
Good Morning Claire

We understand your frustration and concerns.

We have flagged with our team the urgency of this matter. We will follow up and provide you with feedback.

Our sincere apologies for the inconvenience experienced.

Kind Regards
Standard Bank Hello Peter Team 
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