ATM KEPT CARD AND R5000 CASH (***)

<p>I was withdrawing money on 2 May2017 at Kromboom Branch Keniworth Centre . I withdraw R5000 from the machine that was 18h00 in the afternoon. The card stuck in the machine. I waited and then the security card called a person whoi work inside the bank to come and help me. The bank was already closed but a gentleman with the name of Mark came out of the bank to assist me. He instructed them inside to swith off the machine and switch on again. We waited for the machine to be switch on still no card or money came out. He instructed me to go to the bank the following day and collect the card. I report the incident at westridge park branch and log a complain on Thursday 4 May. They said I was return the next week 11 May to come and listen to the outcome. I received and sms that said still in progress. The next week I visited the Helderberg branch and ask to check up on the request. Nothing was done and nothing was written on it. She phoned Kromboom Branch and talk to the same Mark explaining the issue. Up until now no communication form Kromboom Branch or Standard Bank custome service. It now almost 2 months and I still have the money. Please respond . Thanks</p> <p>Veronica</p> <p> ********** </p>