1 reviews | Active since Mar 2009
ATM JAM
On 14.01.20 I tried to deposit money at the ATM, since you get instructed to do so by the tellers. The machine jammed only returning some of my cash (I was left R800 short) the ATM printed a slip with instructions to visit my nearest branch (which was WESTGATE). After standing in line for more than 30min, I received a ref number and a promise that the matter will be resolved within 24hrs - this did not happened I send an email to Standard bank to follow up, only to receive a generic email the next day instructing me to visit the branch again. I rep**** by stating that I've been at the branch on the 14.01.2020 The only call I received from them was an attempt to sell me a credit card - POOR to say the least
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***