ATM JAM AND LACK OF CUSTOMER SERVICE

<p>On the 24/02/2017 time 7:49 am I deposited an amount of R800 at an ATM no; 9198 Maponya Mall for the transport driver.the machine jamed with the money inside and gave me a receipt saying there was a tecnical problem code 0465 , i went on monday the 27 /02 to lodge a complain at and i received a sms with reference no: ********** 665 and due date 06/02. I made follow ups with the Maponya Mall branch and with no assisstance from them till to date ,thier phone line ***/04 costantly rings and when they pick up they ask for your number and reference and never call back even the branh manager Mxolisi didnt come back to me, I am furious and and out raged that they take my matter serious and they keep on saying the matter is escallated but till now the matter hasnt been resolved. Now my daughter wont be picked up by the transport driver since he hasnt paid and she is going to miss school because no one takes this matter urgent and they the customer service is terrible . I even tryed standardbank cusstomer service since i cant get hold of the branch and it didnt help as well.</p> <p>I NEED SOMOEN FROM HEADOFFICE TO FOLLOW UP WITH THIS MATTER AND RESOLVE IT URGENTLY TODAY BEFORE I TAKE THIS MATTER FUTHER</p>