ATM ISSUE

I was at the ATM at 18:45 PM and started my transaction , keyed in my pin and the machine then returned to the main screen asking to insert card which indicated to me that the ATM has swallowed the card, I then called to cancel my card at approximately 18:47PM and whilst getting the card cancelled I got a transaction notification that R2000 was withdrawn from my account.I cannot express how disappointed I am finding out that R2000 was withdrawn from my account and I cannot afford for this to happen to me. This is a huge mistake and if required please get camera footage from the branch that would prove that I had not taken any money from the ATM and that I was on the call trying to cancel my card whilst this ********** transaction took place.I am extremely disappointed and concerned that I may not be the only one that was affected by this tonight as some other standardbank \clients"were there with slips saying the certain ATM's were not working therefore I tried a different ATM. I sincerely hope this is a huge misunderstanding and an issue with the ATM as I really cannot afford this. Reference number for ********** transaction - 457 99 89"""