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caroline A
1 reviews | Active since Feb 2018
15 Jul 2024, 16:06
ATM issue
I used the standard bank ATM today with not a standard bank card with another card. I then put the card in pin & amount the transaction said processing & then pushed the card out, after like 5 mins or so the ATM says service cancelled due to technical issues... My question is why can i not log anything with Standard bank when I called the contact centre I was told I needed to call the bank i used, but i used standard bank as they had the technical issue not the card i had used.... I am so annoyed because I was just brushed off by the consutant today when I called in. The ATM number is 0517 and this happened around 12:30 on 15/07/2024
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Replies (2)
Standard Bank's replyOfficial
15 Jul 2024, 16:08Good day Caroline.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply15 Jul 2024, 16:08
Official
Good day Caroline.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***