MJ
Melanie J
1 reviews | Active since Aug 2024
21 Mar 2025, 16:44
ATM giving damaged notes
I withdrew money at the Standard bank ATM at the Total garage in Courtney street, George on 20/03/2025. Only later during the day when I was out of town, did I notice that the one R50 note had one third torn off. The shop refuses to take the note and I have now lost a note to that value. I do not bank with Standard bank and need to have my note replaced.
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Standard Bank's replyOfficial
21 Mar 2025, 16:59Dear Melanie,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Mar 2025, 16:59
Official
Dear Melanie,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***