Atm froze

On the 3 June went to the Atm to withdraw amount of R1300, the Atm froze, so I didn't receive the money, but it was not returned to the account, so I reported it and was told to go to bank and the Atm will be check and money will be refunded to the account, when I got there I was send to sassa because it was a sassa card, got at sassa and was told there is nothing they can do because its on bank side, called the call centre again and was told nothing can be done. I don't understand how can the bank see there is R1300 extra in Atm but still nothing they can do. Its so sad how they can rob people of their money. And here we thought having a camera at the Atm is safe<br>