OM
Oscar M

1 reviews | Active since Mar 2015

31 Mar 2015, 15:54

ATM *****...JAMMED CARD

I am very disgusted by Standard Bank for not wanting to take resposibility for their easy to tampered with ATM machines. If they care about their customers they will bring my R800.00 back that was taken out of my acc on the 11th March 2015. I reported the matter and made follow ups but no one is able to help. I spoke to Sebonelo from ***** ref *** and no feedback was given. I then went to the bank and was given run around, went from one department to another. I even decided to phone their CRC(Complaint resolution Center) and spoke to Joseph who gave me a ref Joseph23/03/2015 12:13 as he said their systems are been upgraded.<br> <br> After 5days, i phoned again but i spoke to Tarron on the 30/03/2013 (ref***) who also promised the acc will be sorted in 5days. <br> I was phoned today by the Consultant who said to me the matter is resolved and i reported the issue late and the bank is not at fault....so who's fault is that? I went to their bank on the same day of the incident... I need my money ASAP and if they don't need me as their customer i will be glad to move to other bank and to be honest i can't recomment anyone to deal with this stupid bank and *********** consultants.

0
Replies (0)