ATM ***** handling

It is sad I have to write about a case of ***** in Standard Bank considering we keep our livelihoods in your hands. Yesterday the 01/04/2015 my spouse wanted to withdraw money from Zenex garage in Kempton Park on Monument Road and soon after she put in the pin the machine went blank all of a sudden I got a notification R4920 was taken from Checkers WHSE in Kempton Park which she wasn't even close to. I have no idea how this is possible considering my withdrawal limit is R5000 and earlier in the morning I had withdrawn R450 from the same account. <br> As mentioned before my livelihood is based on the money in my account and telling me it will take 6days to 2 weeks is grossly unfair. I have a withdrawal limit and that limit was exceeded. I need an understanding of why it has to be at my expense that the bank investigates its breach of my confidence. Please may you treat my case with urgency not because I am special but because it is your fault my account is not secure. <br> I have always been under the impression that the highest level of trust is with my bankers but guess what I await to be proven correct. Accountability Please!!!<br>