ATM ***** Complaint

Item: Standard Bank
Rating: 3
Author: Jane P

As I was using a standard bank ATM in berryscorner Sidwell, Port Elizabeth on the 9th April 2021 around 9 am.

A gentlemen approached me from behind as I was busy on the ATM and a second appeared on the left hand side. In between the altercation with them I realised that my card is missing. I then blocked the card using the ATM.

As I was driving home i received notifications of withdrawls amounting to ____ rands.

I understood that my limit was R3000 but the bank informed me that when i did card replacement my limit was set at R10 000 and that was not discussed with me.

The ATM area is a secured place with two guards at the entrance with full view of the area but on the day concern they did nothing whilst I was ambushed by this two gentlemen.

I therefore request for my cash loss to be refunded by the bank.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

20 Apr 2021, 03:36

Hello Jane, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***

Standard Bank's reply20 Apr 2021, 03:36

Official