TG
Thabo G

1 reviews | Active since Mar 2019

24 Mar 2019, 04:24

ATM *****

I was also ****** at the ATM and I stopped the card almost immediately but standard bank declined and refused to pay my last money that was withdrawn from my account, due to the card and pin being used. They referred me to their complaints and was leasing with James Pearly, who also could NOT assist me. They do not deploy security guards at their ATMs and they let ********* do whatever they want to do to their clients, they then tell you that it’s your liability. Very disappointing customer experience for a big bank like Standard Bank.

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Replies (3)
Standard Bank
Standard Bank's reply24 Mar 2019, 06:01
Official
Hi Thabo

Thank you for posting a comment.

The matter will be reviewed and one of the consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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TG
Thabo G's update25 Mar 2019, 12:06
Reviewer Update
And you come out here, copy and paste this “ Hi Thabo Thank you for posting a comment. The matter will be reviewed and one of the consultants will be in contact with you as soon as possible. Regards, Complaint Resolution Centre *** ********** then no one calls through and how is that gonna help me because they told me that there is no other escalation where I can escalate this to except Ombudsmen. Your service is pathetic Standard Bank and you taking advantage of your customers!!
Standard Bank
Standard Bank's reply02 Apr 2019, 09:52
Official
Hi Thabo

Kindly refer to the email correspondence wherein the feedback has been provided.