ATM *****

I REPORTED ATM ***** TO THE ***** DEPARTMENT AND AS WELL TO FORDSBURG BRANCH.I WAS ****** OF R2800.00 AT A ATM MACHINE DATED ON THE 11 AUGUST 2011. REF NUMBER: *** AS OF DATE I GOT NO RESPONSE FROM ***** DEPARTMENT AND AFTER QUERY TO DATE 21 MAY 2015 WAS TOLD THE MATTER HAS BEEN CLOSED.I WAS ADVISED TO PHONE CRC FOR REASON OF CLOSURE. I SPOKE TO CARMEN FISCHER WHO ADVISED ME THAT IT WILL TAKE ANOTHER 5 DAYS FOR A REASON WHY THEY CLOSED MY QUERY.HOW PATHETIC IS THIS SERVICE? I AM VERY DISAPPOINTED IN STANDARD BANK.