ATM *****?!

<p>On 12 August at approx 12pm, I withdrew R1000 from an ATM and no money was dispensed. I received a receipt confirming the withdrawal. While standing at the ATM I called ATM solution and they provided me with the general banking number to call which I did Immediately. I received a ref no: ********** 697 which was due to close on 19 August 2016. Since then I spoke to someone who escalated the query, and nothing happened. I then called again, spoke a Christopher who escalated the query once again Ref: ********** 697 and last week a Dalmane who ended up reopening a new service request??..Ref: ********** 974.<br />I have also emailed prestige banking who escalated the query and nothing further as yet.. I emailed my prestige banker on 29 August and once again she passed the buck...her reply: "I have sent your query to the service consultants for investigation"...<br />I went back to the shop and to my surprise learnt from the shopkeeper that the owner has access to the money and he was looking for my address??? I went back to the shop to meet the owner and he says the bank must sort it out....</p> <p>It has been 3 weeks with NO FEEDBACK...and the fact that the ATM was faulty is not my fault or concern as a Standard Bank client.. I already spent more than R300 on cellphone bill trying to regain my hard earned R1000. Where is my money???</p>